Changes

{| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-1-1 || Introduction to bxp software || [[CC-1-1_Introduction_to_bxp_software]] || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/e/ec/CC-1-1_-_Introduction_to_Business_Express_v1-7.pdf]|-| Topic 2 || CC-1-2|| Introduction to Contact Centres || || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/a/ad/CC-1-2_-_Introduction_to_Contact_Centres_v1-5.pdf]|- | Topic 3 || CC-1-3 || Introduction to Blended Form Structure || [[CC-1-3_Introduction_to_the_Blended_Form_Structure]] || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/d/dd/CC-1-3_-_Introduction_to_Blended_Form_Structure_v1-4.pdf]|-| Topic 4 || CC-1-4 || Introduction to Contact Centres Centre Reporting || || [httphttps://www.allnonebxpsoftware.iecom/trainingwixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/a/af/CC-1-4_-_Introduction_to_Contact_Centre_Reporting_v1-2%20.pdf]|-| Topic 5 || CC-1-5 || Introduction to Form Outcomes || || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/3/37/CC-1-5_-%20Introduction%20to%20Contact%20Centres%20v1_Introduction_to_Form_Outcomes_v1-41.pdf]|-|}

{| class="wikitable"! style="width:10%" | Topic 5 ! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-2-1|| Security and Custom Interface configuration || || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/2/2f/CC-2-1_-_Security_and_Custom_Interface_configuration_v1-5.pdf]|- Introduction to | Topic 2 || CC-2-2 || Data import management || [[Form_-_Data_Import | Form Outcomes - Data Import]] || |-| Topic 3 || CC-2-3 || Outbound contact management || || [http://www.allnonebxpsoftware.iecom/training/CC-12-3%20Outbound%20contact%20management%20v1-0.pdf]|-| Topic 4 || CC-2-4 || Data Profiling - Custom reporting (CC) || || [http://www.bxpsoftware.com/training/CC-2-54%20Data%20Profiling%20-%20Introduction20Custom%20to20reporting%20Form%20Outcomes20(CC)%20v1-0.pdf]|-| Topic 5 || CC-2-5 || Logic management || [[Logic_Management | Logic Management]] || |-|}

== Level 3 ==  {| class="wikitable"! style= Level 2 "width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-3-1 || System security management || [[Security_-_Start_Here | Security - Start Here]] || |-| Topic 2 || CC-3-2 || Form optimisations || [[Quality_checks_when_setting_up_a_campaign | Quality checks]] || |-| Topic 3 || CC-3-3 || Learning and Knowledge Base Integration || [[Form_-_Integrating_Documentation | Form - Integrating documentation]] || |-| Topic 4 || CC-3-4 || Mailbox and Social Media integration || [[CC-3-4_Mailbox_and_Social_Media_integration | CC-3-4 Mailbox and Social Media Integration]] || |-| Topic 5 || CC-3-5 || Project management and work list configurations || [[Scenario_-_bxp_as_a_Project_Management_Toolkit | Scenario - bxp as a Project Management toolkit]] |||-|}

 {| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-4-1 || Managing live contact records || || [[httpFile://www.allnone.ie/training/CC-4-1%201_-%20Managing%20live%20contact%20records%20v1_Managing_live_contact_records_v1-2.pdf]] |-| Topic 2 || CC-4-2 || Linked form setup|| [[Form_-_Cross_Linked_setup | Form - Cross Linked setup]] || |-| Topic 3 || CC-4-3 || CTI Integration|| [[Scenario_-_bxp_Integration_with_a_Phone_System | Scenario - bxp Integration with a Phone System]] || |-| Topic 4 || CC-4-4 || Case management & reporting || || [http[File://www.allnone.ie/training/CC-4-4%204_-%20Case%20Management%20and%20Reporting%20v1_Case_Management_and_Reporting_v1-01.pdf]] |-| Topic 5 || CC-4-5 || Centralised record management|| [[Scenario_-_bxp_and_Person-centric_design | Scenario - bxp and Person-centric design]] || |-|} 

{| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-5-1 || Unified communications and program design|| || |-| Topic 2 || CC-5-2 || Muti-Form program design|| || |-| Topic 3 || CC-5-3 || First call resolution program design|| || |-| Topic 4 || CC-5-4 || Integrated marketing and case management design|| || |-| Topic 5 || CC-5-5 || Security process and procedure considerations|| || |-|} 

[[Category:LearningTopic:Contact Centre]]