The General Data Protection Regulation (GDPR) came into force on the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive. As a regulation, it will not generally require transposition into Irish law (regulations have ‘direct effect’), so organisations involved in data processing of any sort need to be aware […]

Before the year is rounded off, now is a good time to review the operations strategy you implemented in January and compare it to what you have actually achieved. Also, is there an opportunity to finish strong and start 2019 with a bang? Past, Present and Future Undertaking a review now will give you a […]

Your Contract, Right or Wrong?   How do you know if you are paying the right price for your service?   This article will help you review your outsource contracts.   Primary Considerations The first consideration is scope, what exactly are you outsourcing, and why? Whilst virtually any business process can be outsourced, one of […]

Gamification is heavily promoted as a way to improve motivation, but why? This article considers the business potential of Gamification.   Psychology In essence, Gamification is the psychological manipulation of people to achieve desired goals through reward. Where salary provides the reason for showing up at the office, Gamification focuses on rewarding specific performance. However, […]

Best Next Action: predicting the future By Philip Lacey. August 2018     Best Next Action is designed to improve sales and customer retention performance. It uses data analytics to help you make the right offer, to the right person, at the right time.   Definition and background Best Next Action (BNA) is an example of marketing […]