Changes

Case Management

2 bytes added, 08:38, 27 March 2012
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*Choose the campaign
*A list of '''Active Outcomes''' will be displayed on the screen and a list of '''Finished Outcomes''' will be displayed on the screen.
*In the Active Outcome section, hover the mouse over the the number under first attempt number.
*You will see that it is a clickable link.
*When you click on this number it will hand the next record in the system to the agent to complete.
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