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From All n One's bxp software Wixi
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In the '''My Cases''' sub-sectionssection, the following functionality occurs:
*'''Create''' a case
*'''Process''' a case
=='''Queue Management'''==
In the this section, there is a sub-section '''Set the Current Working Outcome''', .#*Here you can choose the current set of records to be managed.
*Choose the campaign
*A list of '''Active Outcomes''' will be displayed on the screen and a list of '''Finished Outcomes''' will be displayed on the screen.
*You will see that it is a clickable link.
*When you click on this number it will hand the next record in the system to the agent to complete.
<br/>
=='''Set the Current working outcome by period'''==
