Data Profiling - Instant - Statistics

1 Instant - Statistics

1. Agent - Weekly Report
2. Agent - Report by Period
3. Data - Weekly Report
4. Data - Report by Period
5. Contact Duration - By Period
6. Grouped Outcome - Report by Period

1.1 Agent - Weekly Report

• Choose the week you wish to report on and choose the campaign you wish to report on
• The agents weekly report statistics will be displayed on the screen.

1.2 Agent - Report by Period

• Choose the date period on which to report from and the campaign you would like the report to be based on
• The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

1.3 Data - Weekly Report

• Choose the week you wish to report on and choose the campaign you wish to report on.
• The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

1.4 Data - Report by Period

• Choose the date period on which to report from and the campaign you would like the report to be based on
• This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.

1.5 Contact Duration - By Period

• This report generates a Start – End Duration of calls for all contacts.
• Choose the date period and the campaign on which to report from and the records will be listed on screen.

1.6 Grouped Outcome - Report by Period

• Choose the dates in which to report from.
• Choose the campaign to report against.
• Choose the outcome grouping (Set up in the individual outcomes of the campaign).
• A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.
• By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group