Data Profiling - Instant - Statistics

1 Overview

This section of the Data Profiling module allows for Statistics reports to be quickly output with little to no configuration requirements.

The reports are based on CDAs and CCLs. Some of the reports require the Organogram of the system to be set up properly so that Team reports can output correctly.

2 Instant - Statistics

• Statistics - Data - Report by Week
• Statistics - Data - Report by Period
• Statistics - User - Report by Week
• Statistics - User - Report by Period
• Statistics - Display Duration - Report by Period
• Statistics - Grouped Outcome - Report by Period

2.1 Statistics - Data - Report by Week

• Choose the week you wish to report on and choose the campaign you wish to report on
• The agents weekly report statistics will be displayed on the screen.

2.2 Statistics - Data - Report by Period

• Choose the date period on which to report from and the campaign you would like the report to be based on
• The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

2.3 Statistics - User - Report by Week

• Choose the week you wish to report on and choose the campaign you wish to report on.
• The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

2.4 Statistics - User - Report by Period

• Choose the date period on which to report from and the campaign you would like the report to be based on
• This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.

2.5 Statistics - Display Duration - Report by Period

• This report generates a Start – End Duration of calls for all contacts.
• Choose the date period and the campaign on which to report from and the records will be listed on screen.

2.6 Statistics - Grouped Outcome - Report by Period

• Choose the dates in which to report from.
• Choose the campaign to report against.
• Choose the outcome grouping (Set up in the individual outcomes of the campaign).
• A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.
• By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group