Case Reporting

In the Case and Form Management Menu, there is a section on reporting called:

1 My Reports

Within this section, there are two sub-sections:

All Incomplete records will be returned in sequence, including all records that have been taken to process.
These records will be highlighted in red.
This is a really good way of determining which records have not been processed correctly.
Click on the blue button beside the record ID's that are highlighted in red.
This will take you directly to the record.
Save the record with the correct outcome.
Go to Queue Management -> Set the Current Working Outcome
In the Taken to Process listing, the records will now have decreased.
This is because you have just processed one of the records in your reminder list.
Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.
If you want to process all of these Incomplete records, go back to My Reminders and continue the process as above.

Choose the case.
A list of records will be returned that are still open, i.e. have not been processed correctly.
Click on the blue button beside one of the open cases.
The record will open.
Save the details of this record with a new outcome.
Go to Queue Management -> Set the Current Working Outcome.
The record will now be in a different outcome in the list
It will also be moved up in the number of attempts on this outcome on the list.
Click on the number under the number of attempts to put the record back on the stack for further processing.
Or simply go back to My Reminders to process the record.