1 Introduction

In the Title and Body of an information centre a number of replacements are possible.

2 fn_Db_String_StandardReplacements

The -- field replacement notation also works in the Information Centre.

"--firstname--" is the first name of the user currently logged in

"--surname--" is the surname of the user currently logged in

"--period--" will replace with the server based morning / afternoon / evening.

"--period-7--" is for use in time zones where the user will be 7 hours behind BST.

"--period+12--" is for use in time zones where the user will be 12 hours ahead of BST.

Combined with these replacements are also a number of intelligent string replacements, not linked to the -- notation.

"morning/afternoon/evening" becomes the period of the day according to the servers.

"morning / afternoon / evening" becomes the period of the day according to the servers.

"[Agent Name]" is the full name of the agent logged in