Information Centre replacement fields

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1 Introduction

In the Title and Body of an Information Centre message a number of dynamic replacements are possible.


2 fn_Db_String_StandardReplacements

2.1 -- replacements

The -- field replacement notation also works in the Information Centre.


"--firstname--" is the first name of the user currently logged in


"--surname--" is the surname of the user currently logged in


"--period--" will replace with the server based morning / afternoon / evening.


"--period-7--" is for use in time zones where the user will be 7 hours behind BST.


"--period+12--" is for use in time zones where the user will be 12 hours ahead of BST.


2.2 Text replacements

Combined with these replacements are also a number of intelligent string replacements, not linked to the -- notation.


"morning/afternoon/evening" becomes the period of the day according to the servers.


"morning / afternoon / evening" becomes the period of the day according to the servers.


"[Agent Name]" is the full name of the agent logged in