Scenarios

1 Overview

bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.

Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions:

2 Contact Centre

Article	Description
bxp as a ticketing system	A step by step project management plan for creating a complete multichannel contact and ticketing solution
bxp for Process Owners and BPO management	A business guide to what bxp bring to companies who outsource and for outsource companies themselves
bxp and the post room	asdf
bxp and the evolution of the contact centre	asdf
bxp for Contact Centres	asdf

3 Customer Relationship Management

• Scenario_-_bxp_for_Outbound_Campaign_management
• Scenario_-_bxp_for_Membership_Management
• Scenario_-_bxp_and_Social Media
• Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool
• Scenario_-_bxp_for_Calendar_management
• Scenario_-_bxp_for_Customer_Relationship_Management

4 eLearning

• Scenario_-_bxp_for_Learning_and_Documentation_Centralisation
• Scenario_-_bxp_for_Career_Path_Development_and_Management
• Scenario_-_bxp_as_a_Learning_Management_System
• Scenario_-_bxp_as_a_Knowledge_Management_Solution
• Scenario_-_bxp_for_Gamification

5 Quality Assurance

• Scenario_-_bxp_to_create_Quality_Assurance_programs
• Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy
• Quality Assurance Programs for Government Bodies
• Compliance Management solutions
• Getting Data Accuracy to 100%
• Project Management Toolkit

6 Systems Integration

• Scenario_-_bxp_Integration_with_a_Phone System
• Data Centralisation Strategies
• Integration with legacy data warehouses
• Website Integration