Form - What is an Outcome
Revision as of 19:23, 9 December 2014 by Philip Lacey (talk | contribs) (Philip Lacey moved page Form What is an Outcome to Form - What is an Outcome)
Revision as of 19:23, 9 December 2014 by Philip Lacey (talk | contribs) (Philip Lacey moved page Form What is an Outcome to Form - What is an Outcome)
An outcome is how a record is saved. An outcome performs a number of functions and has a number of roles all of which can be configured.
At it's simplest an outcome is a disposition code / a word to describe how the contact finished.