Form - What is an Outcome
Revision as of 01:06, 22 March 2014 by Philip Lacey (talk | contribs)
Revision as of 01:06, 22 March 2014 by Philip Lacey (talk | contribs)
An outcome is how a record is saved. An outcome performs a number of functions and has a number of roles all of which can be configured.
At it's simplest an outcome is a disposition code / a word to describe how the contact finished.