Revision as of 15:35, 12 November 2015

Thanks for taking the time to read our Newsletter.

Feel free to explore the latest exciting news and updates to the bxp system.

1 bxp For Telcos

bxp has been proven to work effectively alongside the operations of telecommunications organisations.

We have a guide showing how it has been used by numerous telecommunications companies successfully.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_telcos

2 Outbound Campaigns

Using bxp to manage an outbound campaign is often a very cost effective quick-win. We have a scenario that provides a step by step guide for the entire program and process.

For more information visit: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Outbound_Campaign_management

3 bxp and eCourses

We provide an introduction into eLearning and how eLearning is built and stored in bxp.

An eCourse is a structure that holds information of any kind usually for the purposes of training or operational support.

For more information, visit the following links:

http://www.bxpsoftware.com/wixi/index.php?title=What_is_an_eCourse

http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content

4 Styling and Customisation

The interface of bxp is very customisable. You can make it look pretty much any way you like and the link below will step you through how to make your system entirely your own including importing images, and background and button colouring:

http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp

5 Quality Assurance

Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.

bxp can help:

• Deliver against compliance

• Hit service levels

• Exceed customer expectations

• Find ways of improving customer interaction

For more on this topic, click the link below:

http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_to_create_Quality_Assurance_programs

6 What is bxp?

Want to know more about who we are and what we do? We provide numerous articles giving you the background to bxp and what it can help you achieve.

http://www.bxpsoftware.com/wixi/index.php?title=What_is_bxp

http://www.bxpsoftware.com/wixi/index.php?title=The_bxp_Infrastructure

http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp

7 CRM - Tailor Made

We have been winning more new CRM clients recently by building the system for them, rather than through the self-service approach. We work with stakeholders to ensure, a) that the system precisely matches the clients’ requirements and, b) that staff actually want to use it!

8 FEXCO Nomination

Congratulations to our colleagues at FEXCO who have been shortlisted for the 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category. This is a high profile award and previous winners include UPC, Airtricity and Paddy Power.

In this case the technology being used is bxp’s ticketing solution.

FEXCO’s Resource Planning department deals with over 100 daily tickets across a multi-site environment. Using bxp in conjunction with a work list means tickets are logged efficiently. They are able to communicate via automated emails, set automated calendar reminders and have seen significant improvement in the quality of the information received.

9 Can we help?

Please don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.

10 Coming Soon

We’re very excited about our new Gamification Module which is out on live test now. More of that next time.

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11 Newsletter