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*Go to '''Queue Management -> Set the Current Working Outcome'''
*In the Taken to Process listing, the records will now have decreased.
*This is because you have just processed one of these the records in your reminder list.*Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.*If you want to process all of these Incomplete records, go back to '''My Reminders''' and continue the process as above. ==='''My Still Open Cases'''===