Difference between revisions of "Contact Centre Training"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) (Created page with "Contact Centre training is how to use Business Express within the contact centre environment. Our training courses available are: Topic 1 CC-1-1 Introduction to BE Topi...") |
Philip Lacey (talk | contribs) |
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Our training courses available are: | Our training courses available are: | ||
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| + | == Level 1 == | ||
Topic 1 CC-1-1 | Topic 1 CC-1-1 | ||
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Topic 2 CC-1-2 | Topic 2 CC-1-2 | ||
Introduction to Contact Centres | Introduction to Contact Centres | ||
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Topic 3 CC-1-3 | Topic 3 CC-1-3 | ||
Introduction to Blended Form Structure | Introduction to Blended Form Structure | ||
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Topic 4 CC-1-4 | Topic 4 CC-1-4 | ||
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| − | + | == Level 2 == | |
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Topic 1 CC-2-1 | Topic 1 CC-2-1 | ||
Security and Custom Interface configuration | Security and Custom Interface configuration | ||
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| + | == Level 3 == | ||
Topic 1 CC-3-1 | Topic 1 CC-3-1 | ||
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| + | == Level 4 == | ||
Topic 1 CC-4-1 | Topic 1 CC-4-1 | ||
Managing live contact records | Managing live contact records | ||
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Topic 2 CC-4-2 | Topic 2 CC-4-2 | ||
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| + | == Level 5 == | ||
Topic 1 CC-5-1 | Topic 1 CC-5-1 | ||
Revision as of 17:30, 3 March 2014
Contact Centre training is how to use bxp software within the contact centre environment.
Our training courses available are:
1 Level 1
Topic 1 CC-1-1 Introduction to BE
Topic 2 CC-1-2 Introduction to Contact Centres
Topic 3 CC-1-3 Introduction to Blended Form Structure
Topic 4 CC-1-4 Introduction to Contact Centre Reporting
Topic 5 CC-1-5 Introduction to Form Outcomes
2 Level 2
Topic 1 CC-2-1 Security and Custom Interface configuration
Topic 2 CC-2-2 Data import management
Topic 3 CC-2-3 Outbound contact management
Topic 4 CC-2-4 Data Profiling - Custom reporting (CC) Topic 5 CC-2-5 Logic management
3 Level 3
Topic 1 CC-3-1 System security management
Topic 2 CC-3-2 Form optimisations
Topic 3 CC-3-3 Learning and Knowledge Base Integration
Topic 4 CC-3-4 Mailbox and Social Media integration
Topic 5 CC-3-5 Project management and work list configurations
4 Level 4
Topic 1 CC-4-1 Managing live contact records
Topic 2 CC-4-2 Linked form setup
Topic 3 CC-4-3 CTI Integration
Topic 4 CC-4-4 Case management & reporting
Topic 5 CC-4-5 Centralised record management
5 Level 5
Topic 1 CC-5-1 Unified communications and program design
Topic 2 CC-5-2 Muti-Form program design
Topic 3 CC-5-3 First call resolution program design
Topic 4 CC-5-4 Integrated marketing and case management design
Topic 5 CC-5-5 Security process and procedure considerations
