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= System Champions = At the start of a roll out of BEbxp, we will request you appoint a System Champion. The System Champion will agree to watch review all the relevant training videos material and be the internal point of contact for the company. In larger organisations there will be additional Champions. To date, one System champion per 250 users seems to be the norm.
Each System Champion will have an All n One Account Manager or Account Director allocated to them. Lines of communication between the two and levels of support will be clearly established at system inception.
= Approved Contacts =
Where a system champion is going to be the one who gets in contact with All n One and the bxp software support teams, they may not have permission to authorise paid work. Paid work is usually authorised by more specifically nominated contacts.
To facilitate the support mechanisms in bxp, every user in a client instance of bxp has a flag.
* Is System Champion? True | False
* Is Authorised Contact? True | False
You can see this flag here [[Create_a_User#Block_2_-_Primary_Contact_Details]]
When a user contacts support these flags will be used to determine the permissions and levels of support afforded to the person contacting.
= New Developments =
Where a request to support, is not an error or mistake, then development may need to be employed to provide a working solution. For more information on our development process and consultancy support please review [[Understanding_bxp_Development_and_All_n_One_Consultancy]]
==Support Resources==
There are a number of communication methods for getting support :
* Phone based support (+353 1 429 4000)
* Wikipedia articles (Wixi)
* In System support (Help ME! and Suggestion Box)
* Training courses (Client site)
== Support Contact Details ==
Operating Times: Ireland 08:30 to 17:30 Monday to Friday
Excluding Irish National and Bank Holidays
[[Category:Topic:About bxp]]
[[Category:Topic:Support]]
[[Category:Topic:Key Concept]]