Changes

Contact Centre Training

385 bytes added, 21:15, 7 August 2016
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Topic 2 CC-2-2
Data import management[[Form_-_Data_Import]]
Topic 3 CC-2-3
Topic 5 CC-2-5
Logic management [[Logic_Management]]
Topic 1 CC-3-1
System security management [[Security_-_Start_Here]]
Topic 2 CC-3-2
Form optimisations [[Quality_checks_when_setting_up_a_campaign]]
Topic 3 CC-3-3
Learning and Knowledge Base Integration [[Form_-_Integrating_Documentation]]
Topic 4 CC-3-4
Mailbox and Social Media integration[[CC-3-4_Mailbox_and_Social_Media_integration]]
Topic 5 CC-3-5
Project management and work list configurations [[Scenario_-_bxp_as_a_Project_Management_Toolkit]]
Topic 2 CC-4-2
Linked form setup [[Form_-_Cross_Linked_setup]]
Topic 3 CC-4-3
CTI Integration[[Scenario_-_bxp_Integration_with_a_Phone_System]]
Topic 4 CC-4-4
Topic 5 CC-4-5
Centralised record management [[Scenario_-_bxp_and_Person-centric_design]]
== Level 5 ==
7,528
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