Difference between revisions of "Contact Centre Training"

Revision as of 19:10, 19 July 2015

Contact Centre training is how to use bxp software within the contact centre environment.

Our training courses available are:

1 Level 1

Topic 1 CC-1-1 Introduction to bxp software [1]

Topic 2 CC-1-2 Introduction to Contact Centres [2]

Topic 3 CC-1-3 Introduction to Blended Form Structure [3]

Topic 4 CC-1-4 Introduction to Contact Centre Reporting [4]

Topic 5 CC-1-5 Introduction to Form Outcomes [5]

2 Level 2

Topic 1 CC-2-1 Security and Custom Interface configuration [6]

Topic 2 CC-2-2 Data import management

Topic 3 CC-2-3 Outbound contact management [7]

Topic 4 CC-2-4 Data Profiling - Custom reporting (CC) [8]

Topic 5 CC-2-5 Logic management

3 Level 3

Topic 1 CC-3-1 System security management

Topic 2 CC-3-2 Form optimisations

Topic 3 CC-3-3 Learning and Knowledge Base Integration

Topic 4 CC-3-4 Mailbox and Social Media integration

Topic 5 CC-3-5 Project management and work list configurations

4 Level 4

Topic 1 CC-4-1 Managing live contact records File:CC-4-1 - Managing live contact records v1-2.pdf

Topic 2 CC-4-2 Linked form setup

Topic 3 CC-4-3 CTI Integration

Topic 4 CC-4-4 Case management & reporting File:CC-4-4 - Case Management and Reporting v1-1.pdf

Topic 5 CC-4-5 Centralised record management

5 Level 5

Topic 1 CC-5-1 Unified communications and program design

Topic 2 CC-5-2 Muti-Form program design

Topic 3 CC-5-3 First call resolution program design

Topic 4 CC-5-4 Integrated marketing and case management design

Topic 5 CC-5-5 Security process and procedure considerations