Difference between revisions of "Case Reporting"

Revision as of 16:02, 29 March 2012

In the Case and Form Management Menu, there are two sections on reporting:

Within the My Reports section, there are two sub-sections:

All Incomplete records will be returned in sequence, including all records that have been taken to process.
These records will be highlighted in red.
This is a really good way of determining which records have not been processed correctly.
Click on the blue button beside the record ID's that are highlighted in red.
This will take you directly to the record.
Save the record with the correct outcome.
Go to Queue Management -> Set the Current Working Outcome
In the Taken to Process listing, the records will now have decreased.
This is because you have just processed one of the records in your reminder list.
Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.
If you want to process all of these Incomplete records, go back to My Reminders and continue the process as above.

@@ Line 17: / Line 17: @@
 *Go to '''Queue Management -> Set the Current Working Outcome'''
 *In the Taken to Process listing, the records will now have decreased.
-*This is because you have just processed one of these records in your reminder list.
+*This is because you have just processed one of the records in your reminder list.
-*Depending on the outcome chosen on this record, it will now be a different Incomplete outcome or a Finished Outcome.
+*Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.
-*
+*If you want to process all of these Incomplete records, go back to '''My Reminders''' and continue the process as above.
+==='''My Still Open Cases'''===