Difference between revisions of "What is an Outbound Campaign"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) |
Philip Lacey (talk | contribs) |
||
| Line 2: | Line 2: | ||
| + | For more information on this area [[Scenario_-_bxp_for_Outbound_Campaign_management]] | ||
[[Category:Learning:Contact Centre]] | [[Category:Learning:Contact Centre]] | ||
Revision as of 17:44, 9 November 2014
An outbound campaign is a campaign database that is preloaded with records. bxp software provides a mechanism to distribute those records to the user on a per click basis. When the agent is ready to process a record they click "Take next record". Management of what records are distributed is managed by a Team Lead who chooses from the "stack" which records are to be processed.
For more information on this area Scenario_-_bxp_for_Outbound_Campaign_management
