Difference between revisions of "Contact Centre Training"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) |
Philip Lacey (talk | contribs) |
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Topic 1 CC-2-1 | Topic 1 CC-2-1 | ||
| − | Security and Custom Interface configuration | + | Security and Custom Interface configuration [http://www.allnone.ie/training/CC-2-1%20-%20Security%20and%20Custom%20Interface%20configuration%20v1-4.pdf] |
Topic 2 CC-2-2 | Topic 2 CC-2-2 | ||
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Topic 4 CC-2-4 | Topic 4 CC-2-4 | ||
| − | Data Profiling - Custom reporting | + | Data Profiling - Custom reporting [http://www.allnone.ie/training/CC-2-4%20Data%20Profiling%20-%20Custom%20reporting%20(CC)%20v1-0.pdf] |
(CC) | (CC) | ||
Revision as of 13:24, 10 June 2014
Contact Centre training is how to use bxp software within the contact centre environment.
Our training courses available are:
1 Level 1
Topic 1 CC-1-1 Introduction to bxp software [1]
Topic 2 CC-1-2 Introduction to Contact Centres [2]
Topic 3 CC-1-3 Introduction to Blended Form Structure [3]
Topic 4 CC-1-4 Introduction to Contact Centre Reporting [4]
Topic 5 CC-1-5 Introduction to Form Outcomes [5]
2 Level 2
Topic 1 CC-2-1 Security and Custom Interface configuration [6]
Topic 2 CC-2-2 Data import management
Topic 3 CC-2-3 Outbound contact management [7]
Topic 4 CC-2-4 Data Profiling - Custom reporting [8] (CC)
Topic 5 CC-2-5 Logic management
3 Level 3
Topic 1 CC-3-1 System security management
Topic 2 CC-3-2 Form optimisations
Topic 3 CC-3-3 Learning and Knowledge Base Integration
Topic 4 CC-3-4 Mailbox and Social Media integration
Topic 5 CC-3-5 Project management and work list configurations
4 Level 4
Topic 1 CC-4-1 Managing live contact records [9]
Topic 2 CC-4-2 Linked form setup
Topic 3 CC-4-3 CTI Integration
Topic 4 CC-4-4 Case management & reporting [10]
Topic 5 CC-4-5 Centralised record management
5 Level 5
Topic 1 CC-5-1 Unified communications and program design
Topic 2 CC-5-2 Muti-Form program design
Topic 3 CC-5-3 First call resolution program design
Topic 4 CC-5-4 Integrated marketing and case management design
Topic 5 CC-5-5 Security process and procedure considerations
