Difference between revisions of "What is an Outbound Campaign"
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An outbound campaign is a campaign database that is preloaded with records. bxp software provides a mechanism to distribute those records to the user on a per click basis. When the agent is ready to process a record they click "Take next record". Management of what records are distributed is managed by a Team Lead who chooses from the "stack" which records are to be processed. | An outbound campaign is a campaign database that is preloaded with records. bxp software provides a mechanism to distribute those records to the user on a per click basis. When the agent is ready to process a record they click "Take next record". Management of what records are distributed is managed by a Team Lead who chooses from the "stack" which records are to be processed. | ||
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| + | For more information on this area [[Scenario_-_bxp_for_Outbound_Campaign_management]] | ||
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| + | [[Category:Topic:Contact Centre]] | ||
| + | [[Category:Topic:Customer Relationship Management]] | ||
| + | [[Category:Module Specific:Form Management]] | ||
| + | [[Category:Topic:Outbound]] | ||
Latest revision as of 00:23, 10 November 2014
An outbound campaign is a campaign database that is preloaded with records. bxp software provides a mechanism to distribute those records to the user on a per click basis. When the agent is ready to process a record they click "Take next record". Management of what records are distributed is managed by a Team Lead who chooses from the "stack" which records are to be processed.
For more information on this area Scenario_-_bxp_for_Outbound_Campaign_management
