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Created page with "= Overview = Case Management is a type of form in bxp. It extends record management to extensively include timing and timed reports on the processing of records. A strong..."
= Overview =
Case Management is a type of form in bxp. It extends record management to extensively include timing and timed reports on the processing of records.
A strong background article to the area is our scenario on case management [[Scenario_-_Bxp_and_Case_Management]]
Here is a worked example based on that scenario [[Bxp_and_Case_Management_-_Worked_Scenario]]
A full description of the functions available in the module is available here [[Case_Management]]
For the reports available within the module you can refer to [[Case_Reports_-_My_Teams]]
Data Profiling provides most of the general reports for case management [[Data_Profiling_-_Instant_-_Reminders_and_Case_Management]]
As cases are extremely process driven sometimes troubleshooting to understand what has happened a case is required [[Troubleshooting_a_Case]]
[[Category:Topic:Start Here]]
[[Category:Module Specific:Case Management]]
Case Management is a type of form in bxp. It extends record management to extensively include timing and timed reports on the processing of records.
A strong background article to the area is our scenario on case management [[Scenario_-_Bxp_and_Case_Management]]
Here is a worked example based on that scenario [[Bxp_and_Case_Management_-_Worked_Scenario]]
A full description of the functions available in the module is available here [[Case_Management]]
For the reports available within the module you can refer to [[Case_Reports_-_My_Teams]]
Data Profiling provides most of the general reports for case management [[Data_Profiling_-_Instant_-_Reminders_and_Case_Management]]
As cases are extremely process driven sometimes troubleshooting to understand what has happened a case is required [[Troubleshooting_a_Case]]
[[Category:Topic:Start Here]]
[[Category:Module Specific:Case Management]]