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= The process =
[[File:Offline_001.png|400px|frame|Inbound Contact]]
When the screen opens it will appear as a normal form but at the bottom.
[[File:Offline_003.png|400px|frame|Offline options]]
When the user returns to coverage, the created file can be opened and it will repopulate all the fields, allowing an outcome to be chosen and processing will continue as normal.
''Main Menu > Inbound Contact > My Data > Process Offline Records > Choose file ''
[[File:Offline_004.png|400px|frame|Upload Offline File]]