Difference between revisions of "What is an Outbound Campaign"
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Latest revision as of 23:23, 9 November 2014
An outbound campaign is a campaign database that is preloaded with records. bxp software provides a mechanism to distribute those records to the user on a per click basis. When the agent is ready to process a record they click "Take next record". Management of what records are distributed is managed by a Team Lead who chooses from the "stack" which records are to be processed.
For more information on this area Scenario_-_bxp_for_Outbound_Campaign_management
