testCustomer Relationship Management training is how to use bxp software for all aspects of working with and for customers. Our training courses available are: == Level 1 == Topic 1 CM-1-1 Introduction to BE Topic 2 CM-1-2 Introduction to CRM Topic 3 CM-1-3 Introduction to Blended Form Structure Topic 4 CM-1-4 Introduction to CRM Reporting Topic 5 CM-1-5 Introduction to Outcomes == Level 2 == Topic 1 CM-2-1 Security and Custom Interface configuration Topic 2 CM-2-2 Data import management Topic 3 CM-2-3 Pipeline Configurations Topic 4 CM-2-4 Data Profiling – Custom Reporting (CRM) Topic 5 CM-2-5 Logic management == Level 3 == Topic 1 CM-3-1 System security management Topic 2 CM-3-2 Pipeline Optimisations Topic 3 CM-3-3 Process documentation and Integration Topic 4 CM-3-4 NPS, CES and Surveys Topic 5 CM-3-5 CRM Configuration == Level 4 == Topic 1 CM-4-1 Customer Record Management Topic 2 CM-4-2 Linked Form Setup Topic 3 CM-4-3 CTI Integration Topic 4 CM-4-4 Case management & reporting Topic 5 CM-4-5 Customer Lifecycle Management == Level 5 == Topic 1 CM-5-1 Unified communications and program design Topic 2 CM-5-2 Muti-Form program design Topic 3 CM-5-3 Customer Evolution Program Design Topic 4 CM-5-4 Integrated marketing and case management design Topic 5 CM-5-5 Security process and procedure considerations
