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From All n One's bxp software Wixi
→Setup
= Setup =
== Advanced Settings ==
###--ID--#
The pattern needs --ID-- in it somewhere to locate the reference code.
== Outcome ==
The outcome needs to send an email to the customer to allow them directly reply and for the continuation to happen.
Put the subject of the External email as "Reply from Helpdesk Reference : ###--ID--#"
