== Security Access ==
* {| class="wikitable"! style="width:5%;align:center;" | Id! style="width:60%;" | Item! style="width:35%;" | Training|-| 1. || Have all the agents been added?|| * |-| 2. || Have all the agents been granted permission to the module?|| * |-| 3. || Have all the agents been granted permission to the section?|| |-* | 4. || Have all the agents been granted permission to the form?|| |-* | 5. || Have all the agents been granted permission to the eCourse supporting content?|| * |-| 6. || Have all the agents been granted permission to the appropriate control bar links?|| * |-| 7. || Have the send from email and sms addresses been checked on the form?|| * |-| 8. || Have the send from email and sms addresses been checked on each outcome?|| |-* | 9. || Have all the agents been included in the organogram and appropriate teams?|| |-* | 10. || Have all agents been allocated the correct departments?|| * |-| 11. || Has an organogram level been allocated to the form?|| |-|}
== Reporting ==
* {| class="wikitable"! style="width:5%;align:center;" | Id! style="width:60%;" | Item! style="width:35%;" | Training|-| 1. || What reports are required?|| |-* | 2. || What frequency are the reports required on?|| |-* | 3. || Are the there any data profiling reports required?|| |-* | 4. || Has the end client got a log in to retrieve the reports themselves?|| * |-| 5. || Are control bar links to the reports required and have been granted to the appropriate users?|| |-|}
== Go Live ==
* {| class="wikitable"! style="width:5%;align:center;" | Id! style="width:60%;" | Item! style="width:35%;" | Training|-| Has the end client been allowed to review the process?|| * |-| Can a test agent perform the first call in advance of the team go live?|| |-|}