Changes

| 1. || Has the script been supplied and agreed with the ultimate end users / client? || [[Form_Validation_Script]]

| 2. || Has the script been reviewed and tested with agents doing dummy calls on the script to ensure flow and understanding? || [[Form_Validation_Script]]

| 3. || Have all potential call flow eventualities been reviewed? || [[Outcome_-_Workflow]]

| 4. || Has training material been identified for the script? || [[Form_-_Support_and_Training_materials]]

| 5. || Do training and quality / testing approval mechanisms exist for the agents going onto this script? || [[Scenario_-_bxp_to_create_Quality_Assurance_programs]]

| 6. || Have call-backs and "exceeds number of contacts" scenarios been scoped? || [[Scenario_-_bxp_for_Outbound_Campaign_management#Managing_the_Outcomes]]