= Overview=
As an effort to ensure that the quality of campaigns forms that we produce for clients these check are for Quality to review and ensure have been implemented on behalf of the client. Not all these steps are necessary for every form but do serve as a useful checklist when a new form is to go live. = Sections =
== Preparation ==
* # Has the script been supplied and agreed with the ultimate end users / client?* # Has the script been reviewed and tested with agents doing dummy calls on the script to ensure flow and understanding?* # Have all potential call flow eventualities been reviewed?* # Has training material been identified for the script?* # Do training and quality / testing approval mechanisms exist for the agents going onto this script?* # Have call-backs and “exceeds "exceeds number of contacts” contacts" scenarios been scoped?