Changes

 {| class="wikitable"! Topic! Code! Title! Link! Document|-| Topic 1 || CM-2-1 || Security and Custom Interface configuration || || [http://www.bxpsoftware.com/training/CC-2-1%20-%20Security%20and%20Custom%20Interface%20configuration%20v1-4.pdf] |-| Topic 2 || CM-2-2 || Data import management || [[Form_-_Data_Import]]|| |-| Topic 3 || CM-2-3 || Pipeline Configurations || [[Form_-_Record_ownership_strategies]]|| |-| Topic 4 || CM-2-4 || Data Profiling – Custom Reporting (CRM) || [[Data_Profiling_Overview]]|| |-| Topic 5 || CM-2-5 || Logic management || [[Logic_Management]]|| |- |}

 {| class="wikitable"! Topic! Code! Title! Link! Document|-| Topic 1 || CM-3-1 || System security management || [[Security_-_Start_Here]]|| |-| Topic 2 || CM-3-2 || Pipeline Optimisations || [[Quality_checks_when_setting_up_a_campaign]] || |-| Topic 3 || CM-3-3 || Process documentation and Integration || [[Form_-_Integrating_Documentation]] || |-| Topic 4 || CM-3-4 || NPS, CES and Surveys || [[Customer_Effort_Score]] [[Net_Promoter_Score]] || |-| Topic 5 || CM-3-5 || CRM Configuration || [[Scenario_-_bxp_for_Membership_Management]] || |-|}

 {| class="wikitable"! Topic! Code! Title! Link! Document|-| Topic 1 || CM-4-1 || Customer Record Management || [[Scenario_-_bxp_as_a_Ticketing_System]]|||-| Topic 2 || CM-4-2 || Linked Form Setup || [[Form_-_Cross_Linked_setup]] || |-| Topic 3 || CM-4-3 || CTI Integration || [[Scenario_-_bxp_Integration_with_a_Phone_System]] || |-| Topic 4 || CM-4-4 || Case management & reporting || [[Scenario_-_Bxp_and_Case_Management]] || |-| Topic 5 || CM-4-5 || Customer Lifecycle Management || || |-|}

 {| class="wikitable"! Topic! Code! Title! Link! Document|-| Topic 1 || CM-5-1 || Unified communications and program design|| || |-| Topic 2 || CM-5-2 || Muti-Form program design|| || |-| Topic 3 || CM-5-3 || Customer Evolution Program Design|| || |-| Topic 4 || CM-5-4 || Integrated marketing and case management design|| || |-| Topic 5 || CM-5-5 || Security process and procedure considerations|| || |-|}