Anonymous, bureaucrat, administrator
7,528
edits
Changes
From All n One's bxp software Wixi
no edit summary
= Overview =
Based on CC-1-3 Introduction to the Blended Form Structure [[Contact_Centre_Training]]
= Learning Objectives =
At the conclusion of this activity, participants should be able to:
* Describe the structure created by the bxp Form Engine
* Describe the key features this structure provides
* Explain the difference between CDA and CCL
* Understand and modify Field Mapping fields
* Explain and demonstrate how an Inbound contact becomes an Outbound contact
NOTE: bxp has developed its own lexicon and we use it throughout this document, and we therefore include a section (2.3) to aid your understanding. There are also exercises and multiple choice support tests where appropriate.
= Form Structure =
Data in bxp is stored in a collection of database tables which can be referred to as a campaign or database but is called a “'''Form'''” by All n One. Every form has its own unique id known as a '''Form Id'''.
The data in these forms is managed through a number of modules:
