Changes

= Concepts =  == Business Continuity ==  

''Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:

# '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; # '''Recovery''': arrangements are made to recover or restore critical and less critical business functions that fail for some reason.

== High Availability ==  

 = Delivery =  == Resilience ==  

bxp is operated in a quality way. All n One define quality as "an objective, measured approach to delivering a subjective need". For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.  

bxp is developed using a structured project Agile Development methodology. Bex also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]

bxp is tested internally in a structured manner. For more information on our security and testing please review [[bxp_Security_and_Testing]]

All n One is very aware of its requirements under Data Protection as a data processor. We advise our clients to be aware of their data controller and processor requirements. We have published guidelines and advisory material on the area [[Data_Protection_and_Data_Retention]]

== Recovery ==  === Backups ===  

Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager. The only backup of operational influence to a bxp software client are the Client Backups. All other operations are All n One managed procedures. === Operational Service Level Agreements ===  The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager.   == Contingency ==  === System Management and the Hamsters ===  bxp operates a real-time monitoring and classification engine that is based on Microsoft Internet Information Server (IIS) error messages. The system also generates a number of non-critical error messages related to security and help request functionality built into bxp. Details are available from [[Meet_the_Hamsters]] 

=== System Support and Development Operational Service Level Agreements===The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager.

bxp ===Sungard Server Swap Policy===In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, we will endeavour to fix the fault or provide an evolving solutionalternative server, within 15 minutes of the cause of the fault being identified. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]

==Contingency= Sungard ====System Management and the Hamsters===bxp operates a real-time monitoring and classification engine that is based on Microsoft Internet Information Server (IIS) error messages. The system also generates a number of non-critical error messages related to security and help request functionality built into bxp. Details are available from [[Meet_the_Hamsters]]

Further details of the site and its general ===Sungard===The entire bxp infrastructure is available herecurrently implemented by Sungard Availability Services (AS) in ParkWest in Dublin. [[Bxp_software_in_Sungard]]http://www.sungardas.ie/Pages/default.aspx

QFurther details of the site and its general infrastructure is available here. What if ParkWest facility is subject to Nuclear, Biological, Chemical attack?[[Bxp_software_in_Sungard]]

''European Network and Information Security Agency (ENISA), is an agency of the European Union. ENISA was created in 2004 by EU Regulation No 460/2004 and is fully operational since September 1st, 2005.

As part of ENISA's work they have developed