| 4 || Can you access this mailbox through an Outlook account? || Set up an IMAP4 account in outlook using the details and credentials supplied
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| 5 || Have you got the right username and password? || The previous test should provide this as visual feedback
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| 6 || Is the mailbox SSL secured? || See the article below
| 8 || Time for the heavy weights. || Call bxp support and let us help you. Please note that as the issue not a bxp issue, this will be chargable time.
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= Note : SSL protected mailboxes =