Changes

<h2>Database Construction</h2>• * Have section headers been used to divide sections and ensure easy of management?• * Has colouring been used on different subsections to ensure call flow?• * Have the outcomes been reviewed for covering all potential processes?• * Has validation been added to the outcomes?• * Has logic branching been added and is working correct?• * Has eCourse training material been linked to the script?• * If the script is being driven by a dialler, has the dialler integration been tested?• * Has inline training comments been left on questions?

<h2>Database setup</h2>• * Is the database live?• * Is the database an appropriate type (inbound, outbound, blended) ?• * Are the dates on the database active for the correct period?• * Have call back supporting elements been turned on and available to agents?• * Is there an eCourse detailing what management and operational parameters are to be used when the team lead is managing the outbound stacks? (outbound only)• * Has the initial stack been set?• * Has the team lead been trained on what goes into managing stacks?

  <h2>Data preparation</h2>• * Is there calling data available?• * Has the field mapping to the data been set up?• * Has the data been loaded?• * Has the data been checked that it loaded properly?• * Have all translation fields been translated as appropriate (Title, County, Lists, Cross linked fields)• * Have blank records been removed?

<h2>Security Access</h2>• * Have all the agents been added?• * Have all the agents been granted permission to the module?• * Have all the agents been granted permission to the section?• * Have all the agents been granted permission to the database?• * Have all the agents been granted permission to the eCourse supporting content?• * Have all the agents been granted permission to the appropriate control bar links?• * Have the send from email and sms addresses been checked on the database?• * Have the send from email and sms addresses been checked on each outcome?• * Have all the agents been included in the organogram and appropriate teams?• * Have all agents been allocated the correct departments?• * Has an organogram level been allocated to the database?

<h2>Reporting</h2>• * What reports are required?• * What frequency are the reports required on?• * Are the there any data profiling reports required?• * Has the end client got a log in to retrieve the reports themselves?• * Are control bar links to the reports required and have been granted to the appropriate users?

<h2>Go Live</h2>• * Has the end client been allowed to review the process?• * Can a test agent perform the first call in advance of the team go live?