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bxp allows operations to review their data in real time. Often the collaberation between marketing, operations in the call centre and the branches can be at odds. One central data source can provide insight to all as to exactly where processes need refinement. We provide a worked case study that was generated from in the field experience to see what you might wish to achieve. [[File:Whitepaper_-_Analysing_Sales_Data_v2-1.pdf]]
Manage Continuing Professional Development (CPD) points along side all operationally certified work. One button, one profile, one instant report. Build entire automated career paths to reduce cost in training and development and improve quality and compliance [[Scenario_-_bxp_for_Career_Path_Development_and_Management]]
With small teams / smaller branches the cost of training and compliance management is magnified. You can't have everyone disappear at the same time to go training. bxp was able to deliver that training in an ongoing and audit-able way with no need to transport staff or cause loss of working day through relocation. Remotely sending trainers stopped with massive savings and displacement costs.
For team and morale building exercises, videos and conferencing tools are facilitated all within the security of a single solution.
Centralised auditing capability means that one compliance team can drill down to even the most remote branch to ensure they are treated and respected as any staff member throughout the organisation.
The use of bxp alone can reduce insurance and professional indemnity costs. The cost saving in professional consistent delivery alone makes bxp the most effective distributed staff management tool available.
=== Role: Satmetrix NPS facilitating tool ===
[[File:Scheduled_comms_001.png|frame|Scheduled Comms Program]]
=== Role: Fields Sales ===
As a winner of the best use of Technology for Sales in 2012 for our field sales work with CPM Ireland, bxp is an ideal solution for in the field data capture. [[Release_History#2012]]
No data is stored on the device and the solution will work on commodity hardware.
Proper Return on Investment can be demonstrated [[Scenario_-_bxp_for_Field_Sales]]
bxp even works in an offline mode where data coverage may not be great or available at all [[Using_Forms_Offline]]
A huge challenge of field teams is churn. A difficult job at the best of times. Churn is the leaving and hiring of staff. bxp allows automated training along with quality checking.
bxp working remotely on tablets can provide GPS data back to management to track operations.
Grouped targeting allows for focused sales campaigns and real time redistribution of labour.
bxp working on a tablet allows for actions to occur in real time. Account creation, sales, customer care requests, escalations are all instant with audit-able tracking. No custom builds with team leads / managers able to adapt business processes as required.
bxp can even be used in remote areas with no Internet coverage and we have won field sales awards to back this up. [[Release_History#Award History]]
To find out more about this technology you can read here [[Scenario_-_bxp_for_Field_Sales]]
=== Role: Web enabling legacy IT solutions ===
bxp can be used as a web enabling wrapper around legacy technology. Having successfully delivered solutions for a number of client, bxp represents a powerful alternate to blind expensive upgrades [[Scenario_-_bxp_as_a_System_Wrapper]]
=== Role: Customer retention management ===
As discussed earlier in this article [[#Role: Customer Retention program management]] retention programs have massive benefits. Using the web enabled capability of bxp [[#Role: Web enabling legacy IT solutions]] as well, bxp was able to bring the power of centralised solutions to a very distributed group.
Walking into a shop / branch is just as powerful as calling the centre. No need for staff to call the centre, they can perform exactly the same options from the store.
With the same learning and training support tools, staff in a location have all the same capability at their fingertips.
Security in bxp allows for specific users to be locked to specific IP addresses, so employees can only work from one store. Intelligent locking ensured that if an agent was to "walk away" from a terminal it would self lock within X seconds.
The very cost effective licensing meant that all the tools used were universal and single central budgeting and globally available functionality, coupled with speed of roll out meant bxp was the ideal solution to maximise employee capabilities.
bxp can be used in combination with a number of other tools such as Robotic Process Automation to facilitate seamless integration with existing work practices. http://www.irpanetwork.com/what-is-robotic-process-automation/
bxp is an awesome toolkit for any business, let alone Financial Services companies. All n One's experience puts it in a unique position of understanding the industry and operational requirements. See how we can make you money, save you money and set you apart from your competition. Let us help you make compliance and business management a single click of a button. Chat to us today on +353 1 429 4000, just ask for Nickor send us an email to sales@bxpsoftware.com
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