399
edits
Changes
From All n One's bxp software Wixi
→SMARTER
SMARTER learning plans are accessed by users through Main Menu > Quality Assurance > My SMARTER plans
When the SMARTER plans are pushed to a user the QA form creator has the ability to add a custom HTML layout to the output of the bxp SMARTER plan. To set this layout simply navigate the following system path
Form Management > Form - Primary Management > Form - Edit > Choose your Form > From the console on the left choose Quality Options > In the Support section on the right find "SMARTER Custom Layout". Once
here simply enter in your custom layout, to get the SMARTER plans for the agent to appear in your custom layout simply enter --strBody-- in the custom layout
Reminders that there are SMARTER plans to be done are made automatically through the Reminders window. They are also made available through a special menu bar that appears by default on the main menu with the code XX.
