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Changes
From All n One's bxp software Wixi
→Contact Centre Management (CCM)
| [[Scenario_-_bxp_and_Person-centric_design|bxp for Person-centric design]]
| A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns
|-
| [[Scenario_-_bxp_for_telcos|bxp for Telcos]]
| A guide showing how bxp has been used by numerous telecommunications companies successfully
|-
| [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
| As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations.
|}
== Customer Relationship Management (CRM) ==
