Changes

This brings us to Clickthru. Previously this too required serious IT involvement. The BE Clickthru solution, however, minimises setup and makes the process manageable at user level.

To the user this is almost instantaneous and takes no longer than a normal page would to open and load. Processing time is on average 0.2 seconds, to get to BE and then out to the new server.

The Clickthru will also be stored in the contact history, so agents can see when a link has been clicked and how many times.