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From All n One's bxp software Wixi
→Role: Customer Retention Tool
From this matrices of appropriate offers can be applied automatically. Customers can be grouped easily into categories such as Bronze, Silver, Gold, Platinum etc. Retention packages are then appropriate to the grouping. [[File:Telcos_001.png|frame|Improving Customer Retention]]
This solution has saved thousands of Euro in wasted / abused / misused offers.
=== Role: Case Management for Customer Care ===
