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* http://www.softwareadvice.com/ie/voip/
* https://en.wikipedia.org/wiki/Comparison_of_VoIP_software
It is also possible to have your entire phone system hosted for you and you log in over the internet. This can represent a massive up front cost saving (Captial Expenditure - Capex) and turn it into an ongoing rental cost (Operating Expenditure - Opex).
== Calling ==
So once the communications have brought in a contact, the PBX and it's associated routing tools have decided to deliver the call there are a number of technologies and connections to get the call to the desk of the person.
Using tradition RJ11 cabling delivers the calls in the same way an external phone call is delivered to your premises via PSTN.
The more effective way is to put the information as digital information over a network cable such as an RJ45 cable.
With data it is also possible to deliver that data over WiFi within the office.
The final part of the puzzle.
A hard phone is a physical phone which is on the desk. This is what most users are used to seeing in an office. Phones can appear to be traditional phones using RJ11, but modern hard phones can use RJ45 as well.
The more adopted solution is to use a soft phone. The soft phone is a piece of software which runs on the computer. The agent uses a headset with a microphone and uses the software.
It is possible to split the two. Have a physical hard phone and a softphone. This is often seen with companies transitioning from traditional PBXs to more modern solutions. The phone rings, but the soft phone receives details simultaneously from the PBX.
A soft phone has the ability to react as a call is coming in. When it detects a call coming in, it can, in most cases, automatically cause a program to open. This is known as Computer Telephony Integration (CTI).
= Integrating bxp with a phone system =
In order to integrate bxp with a solution, a soft phone solution must be in place. As the call arrives at the soft phone, an Internet browser is popped open with a specific URL. This specific URL logs the user in, knows which campaign to go to and can also look up a record.
If IVR additional information can be appended into the opened URL, even more intelligent routing can be achieved and accepted by bxp.
For a full article on this subject [[Scenario_-_bxp_Integration_with_a_Phone_System]]
= PBX Suppliers in Ireland =
All n One have worked with a number of telephony suppliers in Ireland who operate at various levels.
Physical
* FCS (Flexible Contact Solutions) http://www.fcs-global.com/contact
* Capstone http://www.capstoneconnects.com/
* Eircom Business Systems https://business.eircom.net/product/small-medium-business-telephone-systems/
* Phonelink http://www.phonelink.ie/
Hosted solutions
* Intellicom http://www.intellicom.ie/
* Magnet https://www.magnet.ie/business/services/magnet-voice
* Vodafone http://www.vodafone.ie/small-business/phones-plans/one-net-express/
* Content Guru http://www.contentguru.com/
* SystemNet http://www.systemnet.ie/
* Web Core Cloud https://www.webcorecloud.com
* Clear Connetions http://clearconnections.ie/clearconnections/
A complete list of all telecoms service providers can be found here
http://www.askcomreg.ie/erau/search_result.0.0.fnbOtfqzUfdjwsfT.DTFE.erauresults.LE.asp
[[Category:Topic:General Knowledge]]
