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From All n One's bxp software Wixi
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* What process / procedure are you trying to incentivise staff to accomplishimprove / maintain? (The Problems)
** Attendance, sickness, training progress, quality, compliance, not ready time
* What metrics are you going to use as the primary record of accomplishment?(The Metrics)
** HR report, sickness report, training records, quality scores, quality control output, phone system reporting
* What are you willing to put forward as reward for "winning"?(The Rewards)
** Money, time, access to games, access to exclusive material, internal recognition
The most important part of justification of gamification is the ROI (Return on Investment). As is the constant battle of marketing you are asking the business to invest X with the hope of achieving Y. The same is true for the application of gamification.
So now the project has all the key essentials:
* An The ROI calculation* Metrics to be usedThe Problems* Processes to be includedThe Metrics* The Rewards
