Anonymous, bureaucrat, administrator
7,528
edits
Changes
From All n One's bxp software Wixi
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| Creating and managing users. Often referred to as SAM for short.
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| [[File:016038.png]]| Database Form Management
| Creating and managing the contact databases and questions asked, outcomes used and contact flow.
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| [[File:016009.png]]
| Inbound Contact
| For handing inbound contact via phone or post
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| [[File:016012.png]]
| Outbound Contact
| For distributing work already logged in the system
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| [[File:016061.png]]
| Data Profiling
| For getting operational reports
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| [[File:016056.png]]
| Control Bar
| For optimising the user interface and getting access to reporting dashboards
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| [[File:016024.png]]
| Case Management
| Extended reporting tools for case management. Case management operational tools for managing SLAs.
! Description
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| [[File:016006.png]]
| Communications Centre
| Group send text messages, emails or mail merge to customers and / or staff.
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| [[File:016011.png]]
| Information Centre
| Daily noticeboard with read verification to ensure agents read the notices.
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| [[File:016048.png]]
| eCourse Management
| Build training and support materials.
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| [[File:016047.png]]
| eCourse
| Module providing agents access to training courses and support materials.
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| [[File:016054.png]]
| Conference Centre
| Live messaging for groups that is secure to the company with full transcripts.
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| [[File:016041.png]]
| Testing Centre
| Deliver open or closed question tests to evaluate and support agents.
! Description
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| [[File:016002.png]]
| MetaData
| Combine data from multiple sources and output to multiple sources in multiple formats
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| [[File:016058.png]]
| LogicFlow
| Logic branching training tool for use in training and call support roles
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| [[File:016055.png]]
| Voting Management
| For delivering questions to all or groups of staff and easily collating responses
