Changes

= Overview =bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.

Over the last number of years of application bxp software (bxp) has been described as a Business Process Modelling ''and'' Management toolthe solution to many challenges. It has numerous uses and can be applied in many different waysThis area of our Wixi provides links to articles which explore those solutions.

Over the last number of years of application bxp has been the solution to many challengesWe get requests for new Scenarios on a very regular basis. This area of our Wixi provides links If you see an In Development scenario you'd really like to articles which explore those solutionsknow more about, let us know and we'll escalate it's development.

 = Scenarios =  == Contact Centre Management (CCMCM) =={| cellpadding="15" {|-! style="text-align:left;width:30%300px;"| Article! style="text-align:left;width:70%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]||A step by step project management plan for creating a complete multichannel contact and ticketing solution| rowspan="5"|[[File:Pillar_contactmgmt.png|100%px]]

|| [[Scenario_-_bxp_as_a_Ticketing_System_bxp_and_the_Post_Room|bxp as a ticketing systemand the post room]] | A step by step project management plan |It is possible to convert the post room to be completely digital. This scenario explores all the options for creating a complete multichannel contact and ticketing solutionoptimising the process for numerous size businesses.

|| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management_bxp_and_Person-centric_design|bxp for Process Owners and BPO managementPerson-centric design]] || A business guide to what bxp bring to companies who outsource and designing a centralised data solution for outsource companies themselvescapturing one person's key data centrally but sharing it amongst campaigns

|| [[Scenario_-_bxp_and_the_Post_Room_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the post roomevolution of the contact centre]] | It is possible |As a business grows they start with a few phone lines growing to convert full "follow the post room to be completely digitalsun" contact centres. This scenario explores explains how bxp grows with you and is suitable for all the options for optimising the process for numerous size businesses.situations

|| [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre_bxp_and_best_next_action|bxp and the evolution of the contact centreBest Next Action]] | As a business grows they start with a few phone lines growing to full follow |Exploring the sun contact centres. This scenario explains marketing and operational setup of how bxp grows with you can deliver end to end solutions for a perfect and is suitable for all size situations.evolving best next action system

 == Customer Relationship Management (CRM) =={| cellpadding="15" {|-! style="text-align:left;width:30%350px;"| Article! style="text-align:left;width:70%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]||Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.| rowspan="6"|[[File:Pillar_crm.png|100%px]]|-||[[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]||Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.|-||[[Scenario_-_bxp_for_Membership_Management|bxp for Membership Management]]||bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.

|| [[Scenario_-_bxp_for_Outbound_Campaign_management_Bxp_and_Case_Management|bxp for Outbound Campaign Case Management]]|| Using bxp to manage an outbound campaign is often cases can be a very cost effective "quick-win"solution. This scenario provides a step by step guide for the entire program and process.

|| [[Scenario_Bxp_and_Case_Management_-_bxp_for_Membership_Management_Worked_Scenario|bxp for Membership Case Management- Worked example]]| bxp can run clubs and groups membership lists with various integrations to websites |A worked example for the tools and social media. This step by step guide shows howapplication of the program is also available.

|| [[Scenario_-_bxp_and_Social Media|bxp and Social Media]]|| Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.

 == eLearning =={| cellpadding="15" {|-! style="text-align:left;width:30%350px;"| Article! style="text-align:left;width:70%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[What_is_an_eCourse|What is an eCourse]]||An introduction to how eLearning is built and stored in bxp| rowspan="6"|[[File:Pillar_eLearning.png|100%px]]|-||[[Examination_-_Building_a_Test|How to build a test in bxp]]||An introduction to how building tests and examinations in bxp|-||[[Scenario_-_How_to_build_eLearning_content|How to build eLearning content]]||A general discussion on the major areas of getting eLearning content built|-||[[Scenario_-_Developing_Training_Materials|Developing training materials]]||A content by content based discussion of different training material content development

|| [[Scenario_-_bxp_for_Gamification|bxp for Gamification]]|| Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.

== Quality Assurance (QA) =={| cellpadding="15" {|-! style="text-align:left;width:30%350px;"| Article! style="text-align:left;width:70%600px;"| Description! style="text-align: center; width: 245px;"| 

|| [[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create QA programs]]|| Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.| rowspan="2"|[[File:Pillar_qa.png|100%px]]

|| [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy|bxp moving from ScoreBuddy]]|| Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.

 == Systems Integration Resource Management=={| cellpadding="15" {|-! style="text-align:left;width:30%350px;"| Article! style="text-align:left;width:70%600px;"| Description! style="text-align: center; width: 245px;"| 

|| [[Scenario_-_bxp_Integration_with_a_Phone System_bxp_as_a_Project_Management_Toolkit|Integrating bxp with as a Phone Systemproject management toolkit]]| Integration with a phone system is as easy as popping |Project Management requires an extensive amount of tools to keep everything in order. bxp provides numerous tools to manage all aspects of a URLproject. This step by step guide gets into the detail and show you how for numerous phone system types| rowspan="1"|[[File:Pillar_resourcemanagement.png|100%px]]

 = In Development =Systems Integration=={|! style="text-align:left;width:30%;"| Article! style="text-align:left;width:20%;"| Area! stylecellpadding="text-align:left;width:50%;15"| Description

| [[Scenario_! style="text-_bxp_for_Contact_Centresalign: left; width: 350px;"|bxp for Contact Centres]]Article! style="text-align: left; width: 600px;"| Contact Centre ManagementDescription! style="text-align: center; width: 245px;"| Contact centres run many programs and face various situations. This document goes through the different types of programs and how bxp can help. 

|| [[Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool_bxp_and_understanding_phone_systems|bxp as a sales pipeline management tooland understanding phone systems]]| Customer Relationship Management|An introductory guide to phone systems, components and how bxp can be integrated into solutions| Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxprowspan="6"|[[File:Pillar_si.png|240px]]

|| [[Scenario_-_bxp_for_Calendar_management_bxp_and_Data_Warehousing|bxp for calendar managementand Data Warehousing]]| Customer Relationship Management| Centralised calendaring solutions can often lead A project approach to costly licensing Data Warehousing and Business Intelligence solutions or having to compromise security. bxp shows you how to avoid both and greatly increase functionality.

|| [[Scenario_-_bxp_for_Customer_Relationship_Management_bxp_as_a_secure_Website_Data_Store|bxp for CRMas a secure Website Data Store]]| Customer Relationship Management| CRM is a broad area and off the shelf solutions often aren't optimised for users. No compromise and enhance customer experience is what How bxp brings.can be integrated with any website to provide secure data storage

|| [[Scenario_-_bxp_for_Learning_and_Documentation_Centralisation_bxp_Integration_with_a_Phone System|bxp for learning and document centralisationintegration with a phone system]]| eLearning| bxp has Technical discussion on how integration with a phone system is as easy as popping a powerful documentation URL. This step by step guide gets into the detail and learning distribution and management engine used by show you how for numerous existing clientsphone system types.

|| [[Scenario_-_bxp_for_Career_Path_Development_and_Management_bxp_as_a_System_Wrapper|bxp for career path development and managementas a system wrapper]]| eLearning| Automated career pathing is pipe dream for many organisations. How bxp delivers one with real world results. Find out how.can wrap around legacy technology to provide cost effective solutions without massive upgrade costs

|| [[Scenario_-_bxp_as_a_Learning_Management_System_bxp_API_-_Call_Me_worked_example|bxp as a Learning Management SystemAPI - Call Me worked example]]| eLearning| Moodle, Blackboard.com and various other tools offer Put a variety of solutions. Find out how bxp is optimised for business learning call me engine on your website and development needsget in instant contact with your web based sales leads.

| [[Scenario_-_bxp_as_a_Knowledge_Management_Solution|bxp as a Knowledge Management Solution]]| eLearning| KMS solutions often don't provide the best tool for the job, but rather the tool they've built. Find out how to choose the best tool and how bxp can implement the solution easily.|-| [[Scenario_UAM_-_bxp_and_Quality_Assurance_Programs_for_Government_Bodies_User_Access_Management|bxp and Quality Assurance Programs for Government Bodies]]| Quality Assurance| Government and Unionised organisations face unique challenges in terms of quality assurance programs. bxp can |-|[[Scenario_-_bxp_as_a_Compliance_Management_solution|bxp as a Compliance User Access Management solution]]| Quality Assurance| Compliance management requires all users from all areas operating to the same standards. The larger the organisation the bigger the challenge, the easier bxp makes the solution.|-| [[Scenario_-_bxp_and_getting_data_accuracy_to_perfect|bxp For highly regulated businesses and getting data accuracy to 100%]]| Quality Assurance| With money and time lost due to inaccuracy how can bxp save you that time and money business with little to no effort.|-| [[Scenario_-_bxp_as_a_Project tight security controls, User Access Management Toolkit|bxp as is a Project Management Toolkit]]| Quality Assurance| Projects are complex and multifaceted challenges. bxp provides tool kits to address all aspects vital part of your project and its management.|-| [[Scenario_-_bxp_and_Data Centralisation Strategies|bxp and Data Centralisation Strategies]]| Systems Integration| Customer-centric views of data become more and more important for data protection and record managementkeeping the organisation compliant. Find out Learn how bxp can help your centralisation strategies.|-| [[Scenario_-_bxp_and_Integration_with_data_warehouses|bxp and Integration with data warehouses]]| Systems Integration| Data warehouses provide businesses with ways of generating indepth reporting. bxp as an OLTP or as ROLAP solution provides huge strategic advantages and powerful flexibility.|-| [[Scenario_-_bxp_and_Website_Integration|bxp and Website Integration]]| Systems Integration| WordPress or custom websites can easily integrate with bxp to create custom solutions with incredible powerthis challenge is a few clicks away.