Changes

== Overview ==bxp software (bxp) has been described as a Business Process Modelling ''and'' Management tool. It has numerous uses and can be applied in many different ways.

Over the last number of years of application bxp software (bxp) has been described as a Business Process Modelling ''and'' Management toolthe solution to many challenges. It has numerous uses and can be applied in many different waysThis area of our Wixi provides links to articles which explore those solutions.

Over the last number of years of application bxp has been the solution We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to many challengesknow more about, let us know and we'll escalate it's development. This area of our Wixi provides links to articles which explore those solutions:

=Scenarios= Contact Centre Management (CCM) ==By Vertical== {|cellpadding="15"|-! style="text-align:left;width:20%300px;"| Article! style="text-align:left;width:80%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]||A business guide to what bxp bring to companies who outsource and for outsource companies themselves| rowspan="4"|[[File:Kaboompics.com_Strategybox_500.jpg|400px]]|-||[[Scenario_-_bxp_for_telcos|bxp for Telcos]]||A guide showing how bxp has been used by numerous telecommunications companies successfully|-||[[Scenario_-_bxp_for_the_Financial_Sector|bxp for the Financial Sector]]||A guide showing how bxp has been used by numerous financial based companies successfully

|| [[Scenario_-_bxp_as_a_Ticketing_System_bxp_for_Field_Sales|bxp as a ticketing systemfor Field Sales]] | A step by step project management plan |bxp is an award winning solution for field sales team. See the rationale for creating a complete multichannel contact and ticketing solutionwhy bxp is the ideal field team choice.

|| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management_bxp_for_Innovation|bxp for Process Owners and BPO managementInnovators]] || A business guide to what bxp bring brings to companies who outsource and for outsource companies themselvesthe area of innovation

|| [[Scenario_-_bxp_and_the_Post_Room_bxp_and_Home_Working|bxp and the post roomfor Home Working]] | It |Enabling secure home working is possible to convert the post room to be completely digitalnow a more viable for companies. This scenario explores all the options for optimising the process for numerous size businessesbxp ensures people work in real time no matter where they are.

|| [[Scenario_From_idea_to_reality_-_bxp_and_The_Evolution_of_a_Contact_Centre_the_All_n_One_approach|bxp and the evolution of the contact centreAll n One's from Idea to Reality]] | As a |A generic approach which provides the ability to turn ideas into working business grows they start with a few phone lines growing to full follow the sun contact centres. This scenario explains how bxp grows with you and is suitable for all size situationsmodels.

  == Customer Relationship Contact Management (CRMCM) =={| cellpadding="15" {|-! style="text-align:left;width:20%300px;"| Article! style="text-align:left;width:80%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]||A step by step project management plan for creating a complete multichannel contact and ticketing solution| rowspan="5"|[[File:Pillar_contactmgmt.png|100%px]]|-||[[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]||It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.

|| [[Scenario_-_bxp_for_Outbound_Campaign_management_bxp_and_Person-centric_design|bxp for Outbound Campaign ManagementPerson-centric design]]| |A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns

|| [[Scenario_-_bxp_for_Membership_Management_bxp_and_The_Evolution_of_a_Contact_Centre| bxp for Membership Managementand the evolution of the contact centre]]| |As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations

|| [[Scenario_-_bxp_and_Social Media_bxp_and_best_next_action|bxp and Social MediaBest Next Action]]| |Exploring the marketing and operational setup of how bxp can deliver end to end solutions for a perfect and evolving best next action system

 == eLearning Customer Relationship Management (CRM)=={| cellpadding="15" {|-! style="text-align:left;width:20%350px;"| Article! style="text-align:left;width:80%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]||Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.| rowspan="6"|[[File:Pillar_crm.png|100%px]]|-||[[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]||Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.|-||[[Scenario_-_bxp_for_Membership_Management|bxp for Membership Management]]||bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.|-||[[Scenario_-_Bxp_and_Case_Management|bxp for Case Management]]||Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process.

|| [[Scenario_Bxp_and_Case_Management_-_bxp_for_Learning_and_Documentation_Centralisation_Worked_Scenario|bxp for learning and document centralisationCase Management - Worked example]]| |A worked example for the tools and application of the program is also available.

|| [[Scenario_-_bxp_for_Career_Path_Development_and_Management_bxp_and_Social Media|bxp for career path development and managementSocial Media]]| |Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.

== Quality Assurance eLearning=={| cellpadding="15" {|-! style="text-align:left;width:20%350px;"| Article! style="text-align:left;width:80%600px;"| Description! style="text-align: center; width: 245px;"| |-||[[What_is_an_eCourse|What is an eCourse]]||An introduction to how eLearning is built and stored in bxp| rowspan="6"|[[File:Pillar_eLearning.png|100%px]]|-||[[Examination_-_Building_a_Test|How to build a test in bxp]]||An introduction to how building tests and examinations in bxp|-||[[Scenario_-_How_to_build_eLearning_content|How to build eLearning content]]||A general discussion on the major areas of getting eLearning content built|-||[[Scenario_-_Developing_Training_Materials|Developing training materials]]||A content by content based discussion of different training material content development

|| [[Scenario_-_bxp_to_create_Quality_Assurance_programs_bxp_for_Gamification|bxp to create Quality Assurance programsfor Gamification]]| |Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.

|| [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy_bxp_for_Career_Path_Development_and_Management|bxp moving from ScoreBuddyfor Career Pathing]]| |An overview guide to how bxp can provide some or all of the tools required for your career path development and management

  == Systems Integration Quality Assurance (QA)==   {|! style="text-align:left;width:20%;"| Article! stylecellpadding="text-align:left;width:80%;15"| Description

| [[Scenario_-_bxp_Integration_with_a_Phone System|Integrating bxp with a Phone System]]| |}  = In Development = {|! style="text-align:left;width:20%350px;"| Article! style="text-align:left;width:20%600px;"| AreaDescription! style="text-align:leftcenter;width:60%245px;"| Description 

 || [[Scenario_-_bxp_for_Contact_Centres_bxp_to_create_Quality_Assurance_programs|bxp for Contact Centresto create QA programs]]| Contact Centre Management| Contact centres run many programs Designing a quality program can be a daunting challenge. Combining real world experience and face various situations. This document goes through the different types power of programs and how bxp can helpmakes the process far easier.| rowspan="2"|[[File:Pillar_qa.png|100%px]]

| Scenario_-_bxp_for_Calendar_management| Customer Relationship ==Resource Management=={| asdfcellpadding="15"

! style="text-align: left; width: 350px;"|Article| Scenario_! style="text-_bxp_for_Customer_Relationship_Managementalign: left; width: 600px;"| Customer Relationship ManagementDescription! style="text-align: center; width: 245px;"| asdf 

| Scenario_-_bxp_as_a_Knowledge_Management_Solution| eLearning==Systems Integration=={| asdfcellpadding="15"

! style="text-align: left; width: 350px;"|Article| Scenario_! style="text-_bxp_for_Gamificationalign: left; width: 600px;"| eLearningDescription! style="text-align: center; width: 245px;"| asdf 

||[[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]| Quality Assurance Programs for Government Bodies|An introductory guide to phone systems, components and how bxp can be integrated into solutions| Quality Assurancerowspan="6"|[[File:Pillar_si.png| asdf240px]]

 | Compliance Management solutions|[[Scenario_-_bxp_and_Data_Warehousing|bxp and Data Warehousing]]| Quality Assurance| asdfA project approach to Data Warehousing and Business Intelligence solutions

 | Getting |[[Scenario_-_bxp_as_a_secure_Website_Data_Store|bxp as a secure Website Data Accuracy to 100%Store]]| Quality Assurance| asdfHow bxp can be integrated with any website to provide secure data storage

 | Project Management Toolkit|[[Scenario_-_bxp_Integration_with_a_Phone System|bxp integration with a phone system]]| Quality Assurance| asdfTechnical discussion on how integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types.

  | Data Centralisation Strategies|[[Scenario_-_bxp_as_a_System_Wrapper|bxp as a system wrapper]]| Systems Integration| asdfHow bxp can wrap around legacy technology to provide cost effective solutions without massive upgrade costs

 | Integration with legacy data warehouses|[[Scenario_-_bxp_API_-_Call_Me_worked_example|bxp API - Call Me worked example]]| Systems Integration| asdfPut a call me engine on your website and get in instant contact with your web based sales leads.