Demonstration = Introduction = == Purpose == A single centralised authoritative record is what most organisations required to be effective. bxp provides that in a very easy to use interface. This example shows how easy it is to log and continue working a record. == Background == A record can come from numerous sources: * In Person* Phone* Fax* Email* White mail* Website* SMS text message* Social media* Mobile apps* Live chat* Live video call Through the BEAPI [[BEAPI]] records can be created from numerous sources, centrally managed and then distributed out to other sources, companies and processes as required. Combined with the processing power of an outcome [[Form_What_is_an_Outcome]] to completely remove wrap up and vastly enhance process delivery, bxp was design to and delivers everything an operational contact centre needs in a tool. = Common Applications and Scenarios = Have a look at some of our case studies to see how our clients have interacted with and effectively employ bxp (links to follow with public website) = Frequently Asked Questions = * Q = Question* A = Answer* L = Relevant link (if applicable) = Modules Demonstrated = {| class="wikitable"|-! Icon! Module Name! Brief Description! Module Detail! Related Articles|-| [[File: 038.png | 30px ]]| Form Management| The building, editing and operational management of database forms for numerous modules| [[Module_- _Form_Management]]| |} = Further reading = * All Contact Centre - InteractManagement Training [[Contact_Centre_Training]]* Contact Centre articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Contact_Centre] [[Category:Topic:bxp Demonstration]]
