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From All n One's bxp software Wixi
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== Set the current working outcome ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Set Current Working Outcome''
For case management : ''Main Menu > Case Management > Queue Management > Set Current Working Outcome''
* Here you can choose the current set of records to be managed.
* Choose the caseform
== Set the Current working outcome by Period ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Set Current Working Outcome by Period''
For case management : ''Main Menu > Case Management > Queue Management > Set Current Working Outcome by Period''
* Here you can choose the current set of records to be managed during a certain period of time.
* Choose the dates.
* Choose the caseform.
The following will be displayed on the screen:
== Create custom contact group ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Create custom contact group''For case management : ''Main Menu > Case Management > Queue Management > Create custom contact group'' * Select the caseform.
* Create a name for this group in the text box.
* By supplying a name, this query group can be accessed quickly in the future.
== Reset Contact History ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Reset Contact History''For case management : ''Main Menu > Case Management > Queue Management > Reset Contact History'' * Choose the caseform.
* You must be sure you wish to reset the contact attempts and last status.
* This action is irreversible once started.
== View contact queue ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > View contact queue''For case management : ''Main Menu > Case Management > Queue Management > View contact queue'' * Choose the caseform.
* The client record queue will be displayed.
* The following will be displayed on the screen:
== Add to contact queue ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Add to contact queue''For case management : ''Main Menu > Case Management > Queue Management > Add to contact queue'' * Choose the caseform.
* Add outcomes to the contact queue.
* The following will be displayed on the screen:
== Clear contact queue ==
For outbound : ''Main Menu > Outbound Contact > Queue Management > Clear contact queue''For case management : ''Main Menu > Case Management > Queue Management > Clear contact queue'' * Choose a caseform.* Be sure that you want to clear the queue for this caseform.
* Confirm queue reset.
* Reset queue.
