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From All n One's bxp software Wixi
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=='''Queue Management'''=functions =
In the section '''Queue Management''', the following functionality occurs:
==='''Set the current working outcome'''===
* Here you can choose the current set of records to be managed.
==='''Set the Current working outcome by Period'''===
* Here you can choose the current set of records to be managed during a certain period of time.
==='''Create custom contact group'''===
* Select the case.
==='''Reset Contact History'''===
* Choose the case.
==='''View contact queue'''===
* Choose the case.
==='''Add to contact queue'''===
* Choose the case.
==='''Clear contact queue'''===
* Choose a case.
