Changes

The basic starting point is to build a form. In order to build the form please use the step by step training guide available in CC-1-3 Introduction to the Blended Form Structure. [[Contact_Centre_Training]]

Next we add / modify the outcomes of the process. Outcomes are dealt with in CC-1-5 Introduction to Form Outcomes [[Contact_Centre_Training]]

Reporting is covered in the next section.[[asdfasdfasdfasdfasdfScenario_-_bxp_as_a_Ticketing_System#Reporting]]