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From All n One's bxp software Wixi
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*Click on the number underneath the number of attempts, on the '''Taken to process''' outcome, to put it back in the queue to be processed.
*View the queue list.
*Go to '''My Cases''' -> '''Process a Case''' -> The cases case(s) in the stack will be returned one by one for processing.*'''Be sure ''' to save them with the correct an outcome.
*Go to '''My Cases''' -> '''Look up a Case''' -> '''Choose the case''' -> '''Find the record ID'''
*Save the case with an outcome.
